Any time, any day
Take a tied bag out whenever it suits you — morning, midnight, weekend. There's no window to hit and nothing waits outside your door.
For residents
Tie the bag. Drop it in the can. That's it.
There's no set-out time to remember and nothing you can get in trouble for. If your community is served by Capital Valet, here's everything you need to know.
Use your own bin
Whatever trash can you already have inside your apartment is fine. We don't issue one, and we don't have opinions about your bags.
Recycling, if your community has it
If there's a coloured recycling can beside the trash cans, recycling goes in there loose, not in a bag. Flatten boxes where you can. The sign on the can shows exactly what it takes.
Our promise to you
A full can is our problem, not yours.
If you get to the cans and they're all full, that means we didn't put enough room near your home. It is not a rule you broke, and it is never treated as one. Tell us and we'll come empty them — and if it keeps happening, fixing it is our job, not yours.
- We never fine residents. Not for a bag beside a can, not for the wrong item, not for anything. We don't bill you at all.
- Moving in or out? Tell us and we'll put an extra can near your home for the week so you're not fighting for space.
- Cans are cleaned and sanitised regularly, and swapped immediately if one gets messy inside.
- Ice and snow around the cans is treated on the same visit we find it.
Questions
Common resident questions
When do you collect?
On a regular schedule agreed with your community. Your management office can tell you the days, but you don't need to time anything around them — the cans are there all week.
How do I report a full can or ask for an extra one?
Call or email us directly using the details at the bottom of this page. You don't need to go through the management office first.
What goes in the recycling can?
It depends on your community's recycling, so the sign on the can is the final word. Usually that means clean, dry cardboard and empty, rinsed containers, put in loose. Plastic bags, greasy pizza boxes and anything still full belong in the trash.
What can't go in the cans?
Trash that isn't bagged (recycling is the one thing that goes in loose), furniture and other bulk items, construction debris, hazardous material, paint, batteries and electronics. For anything bulky, your management office can tell you the right route for it.
Do I have to pay you?
No. We invoice your community, never residents. If the service appears on your lease as a charge, that's handled entirely by your management office.
Something got left behind or spilled. What now?
Tell us and we'll come back and deal with it. That's a service failure on our side, and we'd genuinely rather hear about it than not.
Something not right with your cans?
Call or email us directly — you don't have to go through the office.